Terms and Conditions

Please read these terms and conditions ("Terms") carefully before using our Website as they affect your rights and liabilities under law. By using this Website, you agree to be bound by these Terms including our Disclaimer, Returns Procedure and Privacy Policy. We reserve the right to alter these Terms, our Disclaimer, Returns Policy, Privacy Policy and the contents of this Website at any time.

1. Definitions and Interpretations

1.1 In these Terms the following words shall mean:

Contact Address:  Pyramid Printer Supplies, Unit 4 Manor Farm Business Centre, Manningtree Rd, Stutton, Ipswich, Suffolk IP9 2 TB.

Telephone: 01473 327500

Fax:   01473  327557;

Email:  sales@pyramidprintersupplies.co.uk

Contract: These Terms and the Order;

Goods: The goods purchased by you from us;

Order: The order for Goods placed by you and accepted by us subject to these Terms;

Returns Procedure: Our standard Exchanges/Returns and Refunds Policy set out on this Website;

us, our, we:  Pyramid Printer Supplies Limited Registered in England number 5463787;

Website:  The website identified by the URL www.pyramidprintersupplies.co.uk

you, your:  The person or organisation using the Website or buying Goods from us pursuant to these Terms.

1.2 In these Terms references to "in writing" shall include e-mail. Any queries regarding these Terms, the Goods or your Order must be submitted to the Contact Address.

2. Goods Information

2.1 We have made all reasonable efforts to accurately describe the Goods (include size, interoperability and colour) for sale on our Website. You acknowledge and accept however that you are responsible for ensuring that the Goods are suitable for your requirements.

2.2  We guarantee that the standard of performance of all Goods purchased from our own brand "Aicon" shall be no less than the standard of performance of equivalent goods from other brands.  Pursuant to our guarantee policy in respect of Aicon products (the “Guarantee”), which is available on this Website, we shall exchange any Aicon Goods which fail to conform to the Guarantee within one year from the date they were date the Goods were ordered. This clause comprises our entire liability for any failure of Aicon Goods to conform to the Guarantee.

2.3 In the event that we receive an order for Aicon Goods and we are currently out of stock of the Aicon Goods that have been ordered, we reserve the right to substitute such Aicon Goods with alternative Goods of equivalent quality PROVIDED THAT such alternative Goods shall match the specification of the Aicon Goods.

2.4 Your contract for purchases is with us, and you undertake that any and all Goods ordered by you are for your own private and domestic use only.

3. The contract between you and us

3.1 Any contract for purchases made through this website will be with Pyramid Printer Supplies Limited Registered in England number 5463787 and whose registered office is Unit 4 Manor Farm Business Centre, Manningtree Rd, Stutton, Ipswich, Suffolk IP9 2 TB.

3.2 We must receive payment of the whole price for the Goods that you order before your Order can be accepted. Once payment has been received by us we will confirm that your Order has been received by sending an e-mail to you at the email address you provide in your Order. Payments are handled by Cardsave.

3.3 You have the right to cancel the Order up to the point at which the Goods are ready to be dispatched by us. If you wish to cancel pursuant to this clause then you must notify us in writing. Should you cancel Your Order before the goods are ready to dispatch we will refund in full the amount forwarded by you within 21 days of the Order being cancelled. Credit card charges will be refunded on the same credit card only. If in the event of being too late to stop your order we will advise you of this and offer our normal returns procedure.

3.4 For the avoidance of doubt, our acceptance of an Order does not take place until dispatch of the Order, at which point a Contract will be made. Any notification e-mails are acknowledgments, not acceptance of your order.  It is your responsibility to ensure that you can receive any e-mails we send to you, whether such e-mails are of notification or of confirmation of your Order.

3.5 You confirm that all personal information you provide in relation to your Order, including but not limited to your e-mail address, the delivery address and any financial information, is correct at the time of your Order and shall remain correct until the Order is complete.

3.6 When placing an order online and providing us with a valid email address we will use this email address to send confirmation of your order and delivery.  At the same time your email address will be added to our marketing database for which you can unsubscribe at any time instantly either by following the instructions on the email or by contacting us requesting such removal.

4. Price

4.1 Subject to this clause 4, the price payable for Goods are as set out in our Website at the time of order.

4.2 Prices are subject to change without notice.

5. Right of Cancellation

5.1 Notwithstanding clause 3 and subject to your compliance with the remainder of this clause 5, you may also cancel your Order at any time up to the end of the seventh (7th) working day starting from the date immediately after you receive the ordered Goods provided those Goods are unused, with all labels and tags intact and attached and in no worse condition that when they were received by you.

5.2 To cancel your Order you must notify us in writing before the end of the period set out in clause 5.1.

5.3 All cancellations should be undertaken in accordance with and subject to our returns procedure set out below.  You must send the Goods back to our Contact Address at your own cost and risk and quoting the returns number issued (see clause 5 below).

5.4 In order to return your Goods you must obtain a returns authorisation number which must be clearly marked on the package containing the Goods which are to be returned.  Please ensure that you have read and followed the returns procedure on this Website prior to returning any Goods.  We reserve the right to refuse or dispose of packages we receive that do not display a returns authorisation number or otherwise do not comply with our returns procedure.

5.5 Once you have notified us that you are cancelling your Order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and, in the event that the Goods have been dispatched, within 21 days of your cancellation notice PROVIDED THAT the Goods in question are returned by You and received by us in the condition they were in when delivered to you and in their original packaging.  If applicable, we shall be entitled to deduct the direct costs that we have incurred in relation to recovering the Goods from the amount to be re-credited to you.

6. Cancellation by Us

6.1 We reserve the right to cancel the Contract if:

6.1.1 we have insufficient stock to deliver the Goods you have ordered;

6.1.2 we do not deliver to your area or country;

6.1.3 one or more of the Goods you have ordered was listed with incorrect information including without limit price and/or description for any reason whatsoever, and in such circumstances we shall notify as soon as possible; or

6.1.4 we have reason to believe that you will not comply with these Terms.

7. Delivery of Goods to You

7.1 Subject to clause 7.4, we will deliver the Goods ordered by you to the address you give us for delivery at the time you make Your Order.

7.2 Delivery will be made as soon as possible after your Order is received and we will (where possible) dispatch your Goods on the same working day as you place the Order.  Please see clause 7.6

7.3 You will become the owner of the Goods you have ordered when they have been delivered to you. Once Goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

7.4 Delivery is made by Royal Mail post and can take 2-5 working days from dispatch. Please note that orders may be part shipped in more than one package.  In some circumstances we may ship your order by courier as an alternative to Royal Mail at no extra charge.

7.5 We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.

7.6 Our same day dispatch policy only applies if the order has been placed before 3pm Monday – Friday and all items within that order are in stock and available for dispatch that day from our main warehouse. The order must also be paid for in full and printed in our main warehouse before 4pm to qualify. If we receive your order over the weekend, on a public holiday (UK and Channel Islands) or after 3pm Monday to Friday your order will be processed the following working day. All claims made pursuant to our same day dispatch policy must be made in writing by email.  Please note that we reserve the right to suspend this policy during periods of holiday, bad weather or business disruption beyond our control.  In these extreme circumstances we will always do our best to notify you by email of this suspension.

8. Liability and Limitation

8.1 If the Goods we deliver are not what you ordered or are damaged when you receive them or the delivery is of an incorrect quantity, we shall bear no liability to you unless you notify us in writing at our Contact Address of the problem within ten (10) working days starting from the date immediately after the delivery of the Goods in question.

8.2 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising and in any event our maximum liability to you shall be to refund to you the amount paid by you for the Goods giving rise to the claim.

8.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from our Website. The importation or exportation of certain of our Goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.

8.4 Notwithstanding the above, nothing in these Terms is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8.5 You acknowledge and accept that save as expressly stated on the Website we give no representation, warranty or statement as to the Goods including without limit their quality and/or suitability.

9. Notices

9.1 Unless otherwise expressly stated in these Terms, all notices from you to us must be in writing and sent to our Contact Address.

9.2 You accept that email can be used, and is an acceptable means of long distance communication.

10. Events beyond our control

We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, terrorism and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or adverse weather conditions.

10.1 Invalidity

If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10.2 Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy.

10.3 Returns procedure

You acknowledge and agree to be bound by the terms of our Returns Procedure.
10.4 Cookie Policy
You acknowledge and agree to be bound by the terms of our Cookie Policy.

10.5 Third party rights

A person who is not a party to this Contract shall have no rights pursuant to the Contracts (Rights of Third Parties) Act 1999 in respect of the enforceability of any terms of this Contract but this does not affect any right or remedy of a third party that exists or is available outside of the provisions of the Contracts (Rights of Third Parties) Act 1999.

10.6 Governing law

This Contract shall be governed by and interpreted in accordance with English law.

10.7 Complaints

If you have any concerns or complaints about the Goods, this Website or the service you have received then please write to the Contact Address for the attention of The Customer Services Manager. All complaints will be acknowledged within 48 hours of receipt.

10.8 Entire Agreement

10.9 These Terms, together with our current Website prices, delivery details, returns procedure and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of the Terms or as an authorised representation about the nature or quality of any Goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading unless as a result of fraud or misrepresentation.

IMPORTANT NOTICE
The brands and trademarks owned by original equipment manufacturers (OEMs) which may be referred to on the Company’s literature, website, brochures, lists, quotations or other documents are referred to only for the purpose of identifying those OEM products that are compatible with those supplied by the Company.  The Company is not associated with any printer and original printing supplies manufacturers.

 

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